Mercury Central Hotel Hanoi

Chloe from Customer Care really is exceptional! From the moment I booked the room, to arrange limousine bus to pick me up from Cao Bang, to help me with communicating with bus driver, she was supportive all the way until we reached Hanoi. The next morning, before we even realised my son’s sling bag was left on the transfer bus last night, she helped to arrange for express delivery service to have the bag delivered to the hotel free of charge. We received it before we even stepped out of hotel to explore Hanoi. This lady really offers 5-star hotel services, very professional and efficient! The young man(Andy?) who is usually on duty at night, he was also always very helpful and share many useful information about Hanoi. Saved us time and trouble to search ourselves.

-The staff, Chloe and the rest. Thumbs up for customer service. Chloe kept checking and communicating regarding our trip, from the time we booked the hotel and when we checked-in. She arranged also the cake for my mum-in law which surprised us all.😍 Helped us to book our trip to Halong Bay and our transpo to airport. -location- walkable to most of attractions -The rooms are huge and clean. And there is a small balcony to enjoy the street view. Beds are very comfy. - Breakfast- though it is moderate it is more than sufficient. Fruits. Over all we were happy with our stay.

We had a wonderful stay at Mercury Hotel! The location is excellent, making it easy to explore Hanoi. Our room was spacious—not the most modern, but very clean and comfortable, with a cozy bed that ensured a great night’s sleep. The breakfast was excellent, offering a variety of delicious options to start the day. A special mention goes to the entire team, who were absolutely amazing—always attentive and going above and beyond to ensure we had everything we needed. A heartfelt thanks to Chloe, whose kindness and genuine care made our stay even more memorable. Her hospitality truly stood out. The hotel also organized our transfer to our next destination, and everything went perfectly smooth. Thank you for such a fantastic experience! We highly recommend Mercury Hotel for anyone visiting Hanoi.

Stayed for a weekend, hotel was central. Chloe at reception was helpful and gave us advice and a leaflet of local attractions. Breakfast was really good and speedy! Overall good stay and would recommend.

The breakfast was very good, plentiful and varied. Our room was spacious and comfortable. The hotel was right in the centre but we were protected from the noisy streets by the quadruple glazing, though we also had a pretty little balcony overlooking the street. The staff were lovely and helpful.